Our Terms and Conditions:

  • While we do our best to move your items without any damage, we offer full insurance up to 2 million euros on all items that we move. There is an own-risk amount that we use as a good will paid by our customer per claim - this is 500 eur per claim per object. Claims must be made within 48hours of the moving date.
  • Cancellations are not allowed when done less than 72 hours, and the full amount will be charged. Cancellations made less than 14 days before the moving date have a penalty charge of 15% on the total amount
  • Time starts from the moment we leave our office and must include the return trip
  • We can't guarantee the exact starting time, and we do our best to meet the times provided - please be ready within +/- 1 or 2 hour of the agreed time
  • Fragile and special items must be clearly labeled and properly packed/ secured before being moved and our movers must be informed regarding these items to take proper actions for their safe transport. Failing to report these items could violate our insurance policy
  • We shall not be hold responsible for any damages where these are a result of wrong labeling, bad packaging,  missing information or mishandling by non of our movers
  • When not opting for the Professional Moving Company packing-service, we expect items to be packed and secured in boxes or bags. Professional Moving Company retains the right to refuse to move loose items that are not safely packed
  • Movers require a 10 minute break after every 4 hours of moving to guarantee their safety and ensure quality of output
  • During the move, we make use of a full suit of top-notch moving materials such as special trolley, moving ropes, moving blankets, etc
  • If there are any special needs/ instructions, these must be communicated in writing to Professional Moving Company at least 48 hours prior to the moving date
  • Our movers are highly trained and skilled and are expected to perform their job based on their expertise, in case of dispute the planner must be informed immediately to take proper action inform the movers promptly